If a customer has a clover station that was issued for another merchant, it will be necessary to factory reset and re-activate the clover station.

Factory reset a Clover device

View instructions for 

Clover Station

There are two different ways to factory reset your Clover device:

• Use the Setup app 
• Use Settings app 

IMPORTANT

Do NOT factory reset a Clover device unless you are instructed to do so by Clover Customer Support. When you factory reset a Clover device, you won’t be able to use it until you get a new activation code from Clover. Your original activation code will not work.

If you factory reset your Clover device, any transactions stored on it while offline will be deleted and the associated payments will not be processed.

To factory reset a Clover device using the Setup app:

NOTE

You can only access Setup app > Devices on Web Dashboard if you are the account owner. You must log into Web Dashboard using the email assigned to the account owner.

1. Open Setup app
2. Tap Devices
3. Select the device you want to factory reset
4. Tap Factory Reset

To factory reset a Clover device using Settings:

1. Open Settings 
   • Alternatively, you can swipe downwards from the top right part of your Clover device screen to select Settings
2. Tap Backup & reset
3. Tap Factory data reset
4. Tap Reset tablet to confirm factory reset