Pairing and Connecting Contactless + Chip Reader FAQs:

How do I pair the Contactless + Chip card reader to my mobile device?
- During the initial login/activation, you will be prompted to pair your card reader.

You can also follow the instructions below to pair a Contactless + Chip card reader at any time:
1. Make sure the reader is charged and Bluetooth is enabled before pairing.
2. In the Settings Drawer tap Card Reader, then tap Pair Contactless + Chip Reader
3. Press and hold the Power Button on the reader for 5 seconds or until the blue light is blinking and follow on-screen instructions in the app
4. Once pairing is successful, the blue LED light will be steady.

How do I pair an additional Contactless + Chip card reader?
- Follow same instructions above for pairing the initial reader at any time.

How do I connect to a different Contactless + Chip card reader?
- Open the Settings Drawer, tap Card Reader Setup.  Under "Paired Card Readers", select the reader you would like to connect or switch to.  If you do not see the serial number of the reader you want to connect or switch to, you can tap "Pair Contactless + Chip Reader" and follow the steps to pair a new reader.

How do I turn the Contactless + Chip card reader on and off?
- To turn on the reader, push and hold the power button on the reader until you see the blue LED light. To turn off the reader manually, push and hold the power button until the blue LED light turns off.

The reader will also auto turn off after 15 minutes of inactivity.  If the reader is turned off, simply turn the reader back on again and the reader will auto connect with the app.  Or, open the setting drawer then tap card reader setup to connect manually.

How can I see what readers are paired with my device?
- From within the Settings Drawer, tap Card Reader Setup. The paired readers and their serial numbers will be displayed.

How many devices (phone/tablet) can a single reader be paired with?
- Up to five phones and/or tablets at one time.

Can more than one device use the contactless + chip card reader to process transactions at the same time?
- No. The reader can only be active on one device at a time.

Can more than one Contactless + Chip card reader be paired with a single phone or tablet at a time?
- Yes.  Multiple contactless + chip card readers can be paired with a single device.  However, only one can be connected at a time.

Can I connect a single Contactless + Chip card reader to multiple devices at the same time?
- No.  While a single Contactless + Chip card reader can be paired with multiple devices, it can only be connected to (be active on) one device at a time.