Void Definition:

Similar to a reversal, a void is a sale (Credit or Debit) that is canceled momentarily after the sale has been authorized, but before the sale has been settled.

A voided transaction does not appear on the card holder's bank statement, though it might appear in a list of pending transactions.

- This is known as an authorization hold, which will fall off the cardholder's account in the timeframe set by the issuing bank.
- Some banks do not recognize void requests immediately. If the cardholder still sees the void after an extended period of time, the cardholder may call their bank; the bank should be able to see the void request and update the cardholder's bank statement accordingly.

If a sale was voided accidentally and needs to be reprocessed, you can contact Support by clicking "Call Me" from the device or your Clover Web Dashboard.
Cause of a Void:

Voids can be user initiated by actually tapping the "Void" button at the end of the payment flow.

- If you wish to no longer give access to the Void button, you can manage employee permissions for this feature in the Employees App>Permissions Tab>Access Register>Void transactions right after payments (Disabling permission only available on Pro & Classic Bundles).
- If you tap the Reject button after signature is complete on a sale, the device will cancel/void the sale. Usually, on a Mini or Mobile, a prompt will appear first asking if you're sure you want to void the transaction.
- If left too long on the Verify Signature screen without selecting Verify, a sale can time out, which causes the device to void the sale.

NOTE: The payment flow always needs to be completed for a successful sale (this includes tapping the "Done" button).

Timing can determine if a PIN Debit sale will be voided or refunded.
If you are voiding or refunding a PIN Debit transaction fewer than 25 minutes after processing the transaction, the charge will be voided and will not be processed on the debit card.
- This also means there will be no transaction discount rate applied to that sale amount.
- If it has been more than 25 minutes since processing the transaction, the debit transaction cannot be voided. This means that a refund would be applied and it must be issued in cash.
If you do not wish to issue a PIN Debit refund in cash, a manual (naked) refund may be completed.

NOTE: Clover Stations cannot perform a manual refund. If you have a Station-only account, you can contact Support by clicking "Call Me" from the device or your Clover Web Dashboard to have the refund processed.