Clover Mini: My Merchant Keypad is not working

Last Updated: May 29, 2024

What's in this article?

Is your Clover Mini device plugged in and powered on?

Your Merchant Keypad is powered by your Clover Mini. Make sure that your Clover Mini is plugged into a power source and powered on.


 

Is your Merchant Keypad plugged into your Clover Mini?

Open the Merchant Keypad Pay Display app merchant-keypad-app-store. If your Merchant Keypad is plugged into your Clover Mini, you should see the message “Clover Merchant Keypad Connected.”

Mini - Merchant Keypad disconnected

If you see the message “Merchant Keypad disconnected,” make sure that your Merchant Keypad is plugged into the Clover Mini hub.

If the Merchant Keypad is plugged into your Clover Mini but does not turn on, try plugging the Merchant Keypad into another USB port on the Clover Mini hub.

If the Merchant Keypad still does not turn on, please contact Customer Support and request a replacement Merchant Keypad device.

Plug in Merchant Keypad to Clover Mini’s hub



 

Did you install Merchant Keypad Pay Display app?

You need to install the Merchant Keypad Pay Display app merchant-keypad-app-store to tether a Merchant Keypad to your Clover Mini. You will automatically be prompted to install this app when you plug in your Merchant Keypad to your Clover Mini for the first time.

You can also download the Merchant Keypad Pay Display app on the App Market.

Install Merchant Keypad Pay Display app



 

Is Clover Mini in merchant-facing mode instead of customer-facing mode?

To take transactions from your Clover Mini as a customer-facing device, switch your Clover Mini to customer-facing mode.

If your Merchant Keypad displays, “Clover Merchant Keypad Connected,” then your Clover Mini is still in merchant-facing mode.

Note

Plugging in the Merchant Keypad to Clover Mini’s hub will not automatically change Clover Mini from merchant-facing to customer-facing mode.

Switch Clover Mini to customer-facing mode (Merchant Keypad Pay Display)


The Merchant Keypad should display the text, “Clover Merchant Keypad Connected”, when it is connected to the Clover Mini in merchant-facing mode.

The Merchant Keypad should display the text, “Sale”, “Refund” or “Auth”, when it is connected to the Clover Mini in customer-facing mode.


 

Is Clover Mini in customer-facing mode instead of merchant-facing mode?

If you or your employee would like to manage your business from Clover Mini, please switch Clover Mini to merchant-facing mode.

Switch Clover Mini from customer-facing to merchant-facing mode



 

Is your Merchant Keypad is freezing, lagging, or not syncing correctly with Clover Mini?

Try rebooting your Clover Mini. If that doesn’t work, try unplugging your Merchant Keypad from your Clover Mini, then plug the Merchant Keypad into a different USB port on the Clover Mini hub.

If the Merchant Keypad continues to have issues connecting correctly with Clover Mini, please contact Customer Support and use your Clover Mini as a merchant-facing device in the meantime.


 

Are you trying to take any other kind of transaction besides Sale or Refund?

The Merchant Keypad is designed for sales and refunds. Please use the Clover Mini as a merchant-facing device if you need to take other types of transactions.


 

Is Merchant Keypad displaying an error message?

Any error message displayed on the Merchant Keypad should be the same error message displayed on your Clover Mini. The error may be due to a customer’s card not being charged correctly, merchant settings, etc.

If you see the error message “Merchant Keypad disconnected” when trying to launch the Merchant Keypad Pay Display app merchant-keypad-app-store, this means the Clover Mini is not detecting a connection to the Merchant Keypad. Try plugging the Merchant Keypad into another one of the USB ports on the Clover Mini hub.


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