1. On your Clover device, swipe down from the top right corner of the screen, and tap Settings.

   Note

   Alternatively, tap the Settings app icon on the Home screen.

2. In Wireless & Networks, tap the slider next to Wi-Fi so it displays On.
3. Tap on the Wi-Fi tab. View list of networks within range on the right.
4. Ensure that the network you plan on connecting to has a Connectedstatus. If not, tap on it to connect.

   Note

   A dialog box to enter a password for this network may appear. Enter the password, if needed, and tap Connect. If you do not know the password, it will have been set up when the internet connection was set up. You can contact your ISP or the person who set up your internet to find more information about your network password.

5. Once you have connected, tap on the network to see Status, Signal Strength,  Link speed, Security ad IP address. The Signal Strength should be at Good or Excellent.

   Note

   If the Signal Strength is at Fair, Poor, or None, your Clover device is having issues connecting to the internet. You may have to select another Wi-Fi network or use your Ethernet connection.

6. To test WiFi network, open home screen and tap Help app. If Clover Help loads and you can tap on links to access content on Clover Help, then your Clover device is connected to the internet.

Once connected, you may still have spotty wireless internet. If so, other network connections may be interfering with your wireless connection. To disable other network connections:

1. Tap Settings app
2. Disable bluetooth and Ethernet connections. If bluetooth or Ethernet is enabled, tap on the On button to disable the connection. Your button should toggle to Offmode

   Note

   Clover recommends disabling any secondary internet connections.

   If your primary is Wi-Fi, please disable Ethernet to ensure that Clover is connecting through your primary connection.

3. Tap Wi-Fi.
4. Tap other Wi-Fi connections that are not your dedicated Clover internet network.
5. In the dialog box, tap Forget to ignore that network and ensure that Clover only tries to connect to the Internet through the designated Clover Internet network.

Check that your router is not trying to connect through a firewall.

Most routers should work well and be compatible with Clover devices, however we do not provide any recommendations for routers or can confirm claims that merchants have made.

Some merchants have reported that a Belkin N150 Router works well with their Clover Station. Some merchants have reported that a Century Link router tends not to work well with Clover Station.

If your Clover device has an issue, you may need to reboot the device in an attempt to resolve the issue. Some reasons to reboot are if:

• You changed your network settings but the device does not recognize the new settings.
• Your Clover device is working over the network, but showing signs of random dropout of the network signal.
• Your Wi-Fi works with some devices and not with others.

If the Clover device has a hardwired (Ethernet cable) connection directly to the modem, make sure the Ethernet setting is turned OFF. This eliminates confusion in the Clover operating system on which network signal to use.

1. Ensure that your Wi-Fi is toggled On and that the status for the network you wish to connect to is Connected. Also, ensure that you have followed the steps above to disable all other network connections to Clover.
2. Open Help app. If the Help app loads, you should be properly connected to the internet. If the page displays “Webpage not available”, you are not properly connected to the internet.
3. Reboot your Clover device.

If you are having trouble connecting to your Wi-Fi network with your Clover device, try connecting to the same Wi-Fi network with a smartphone or a laptop.

1. If you cannot connect to your Wi-Fi through your smartphone or laptop, then your network issues may lie with the router or network, not with the Clover device. In this case, you should contact your ISP or your IT department.
2. If you can connect to your Wi-Fi through your smartphone or laptop, but still cannot connect to the internet through Clover, please verify the following:
   • Your Clover device and your smartphone or laptop are both connected to the same Wi-Fi.
   • Your smartphone or laptop can load help.clover.com, while your Clover device is not able to load Clover Help after opening the Help App from the home screen.
   • Your smartphone or laptop has the same password entered to connect to the same network as your Clover device. To verify this:
     1. Have your network Wi-Fi password ready.

        Note

        If you do not know your network password, search through documentation you have or online for changing or resetting your internet network password.

     2. On your Clover device, click on the active Wi-Fi icon to the right of the connected Wi-Fi name and click on Forget.
     3. Forget the Wi-Fi from your smartphone or laptop.
     4. Add the Wi-Fi network you want to connect on with your Clover device, your smartphone, or laptop. It may prompt you with a password entry. If so, enter the password for the network. You may see a change on the screen signifying a successful connection or connection errors.

        Note

        If you were unable to successfully connect to your Wii-Fi now, you should contact your Internet Service Provider for assistance in connecting to your network.

     5. If you were able to successfully connect to your Wi-Fi from your smartphone or laptop, go through the process described above to properly connect to the same network on your Clover device. If there is a password to connect to the network, make sure you are putting in the same password to connect to your Wi-Fi as you did with your smartphone or laptop internet connection. You should now be successfully connected to the same network.
     6. If the above steps did not resolve the issue, and the Internet connection is working on one device but not the Clover device, then the problem may not be with the ISP. Contact Support by clicking “Call Me” from the device or your Clover Web Dashboard.

In order to properly process transactions, the Internet connection must be stable and have sufficient bandwidth. Whenever possible, you should use your own Internet Service Provider (ISP) rather than a shared network.

1. Minimize other high-traffic activity on your local network, such as streaming music or videos.
2. Increase the bandwidth on the local network to minimize disruption of the Clover’s communication and processing, by reducing the number of other devices connected.
   • The local bandwidth varies based on the number of devices connected to your network and the volume of transactions they normally process.
   • We recommend a hard-wired (Ethernet cable) high-speed Internet connection, such as DSL or cable, rather than a hotspot. Particularly, if you plan to use more than one Clover device or any peripheral equipment such as a Kitchen Printer.
   • Hotspot network connections could limit the bandwidth required for normal Clover communication. If you plan to use a hot spot, it should be dedicated to the Clover (i.e., use another hotspot for other Internet needs).