Enable offline payments

When the internet connection is down or weak, you can continue to take payments by enabling the offline payments option. When a connection becomes available, your device automatically submits offline payments for authorization, and once authorized, you receive your deposits and your customers receive receipts. The offline payments option is enabled by default for:

• Clover Station
• Station 2018
• Clover Mini
• Flex
• Mobile

The offline payments option is device specific. If you use more than one Clover device, you can enable or disable the option on each device you use. When enabled, devices can take offline payments for up to 7 days.

When you take an offline payment, you accept the risk of a declined or partial payment when the device is back online. For example, if a credit card is expired or cancelled, or if the PIN is incorrect, the payment will be declined.This functionality doesn't work with Electronic Benefit Transfer (EBT) or gift cards.

To set offline payment options:

1. Open the Setup app.
2. Tap Payments.
3. Tap Offline payments.
4. For each device, select one of the following:
   • Do not allow offline payments
     The Clover device declines all offline transactions.
   • Allow offline payments
5. Set Offline payment limitations by tapping Edit  next to the following options:
   • Limit each offline payment amount to $__
     Set the limit for a single offline payment. For example, if you set the limit to $50.00, offline payments of $50.00 or lower are accepted, and offline payments of $50 or higher are declined or require the merchant's approval.
   • Limit total offline payments to $__
     Set the total not-to-exceed amount for offline payments on this Clover device. For example, if you set the limit as $400, this Clover device will not take offline payments once the amount of all offline payments totals $400.
   • Require merchant approval for each offline payment over $
     Set the maximum amount allowed in an offline payment before requiring approval. To disable this option, set the limit to the same amount set in Limit each offline payment amount to $_.

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6. Tap Save; then tap Allow.
   • Your device can now take offline payments.