Symptoms

• Merchant belongs to Maverick (Optional, but this is the partner from whom the instructions were given)
• Merchant is using a Dejavoo
• Merchant gets "Decline Re Enter" message when trying to run a transaction (Likely first)

Cause

There is an issue with the hierarchy

Resolution

1. Check TPN in the DVMMS to make sure there are no spaces or a V instead a 7
   • Be sure you are using the correct login to find the terminal
2. if TPN is correct, the issue is a VAR issue and needs to be escalated