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Symptoms

• Terminal processes on Tsys
• Transactions process successfully
  • Terminal has communications, is able to ping and process
• Batches Fail to settle
• Getting either Com Error or Reversal Timeout error

Resolution

1. Dejavoo: Delete Reversal Message (TSYS)

   Public | Aug 19, 2025

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   1. On the main screen press the green OK button to get to the Core Menu
      • If the green OK button does not work try...
        • On Aura non-touch models press F1 for Core
        • On Aura Touch Models tap the 3 lines at the bottom of the screen
      
      
   2. Select Application
   3. Select Credit/Debit or DvCreditapp
   4. Select Host Utility

   5. Enter the Password and press the Green OK Button

      ***Dejavoo: Password***

      • 1234
      • 3586 - QD5 First Time Access password

      
      

   6. Select TSYS Features
   7. Select Delete Reversal Message
   8. The terminal will prompt ""Are you sure?""
      Press F2 or the Green OK button to accept
   9. Press Red Cancel Button until you are back to Main Idle Screen

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2. Retry closing the batch

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