Below are some troubleshooting steps if the device is not recognizing the SwipeSimple card reader:

1. Ensure that your card reader is plugged in firmly by removing the reconnecting the card reader
2. Remove any protective sleeve or casing. Some cases can prevent a strong connection
3. Ensure that you are using a supported device
4. Ensure that you are using the most updated version of the SwipeSimple application
5. Ensure that the media volume or other audio settings on your device is maximized
   • In rare cases, you may need to have the Volume set to LOW
6. Try plugging into the charger at the same time to ensure it is not a battery issue.
7. Ensure that the microphone permissions are turned on for the SwipeSimple App on the phone
   • iPhone - Settings > Find your app int he setting's navigation bar and select it > Ensure the Microphone permission is slid on
   • Android (Models may Vary)- Settings > Applications > Select the SwipeSimple App > Permissions > Make sure the Microphone Permission is slid on
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