Symptoms

• Transactions getting a generic decline
• Customer has money in account
• Declines are happening every time over a certain amount

Cause

• Transaction limit is set below the amount being charged

Resolution

1. Settle the terminal
2. Log into the Pax Store
3. Go to Administrator Center 
4. Select Terminal Management 
5. Locate the terminal whose parameters you wish to view.

6. Click on the terminal to open its details

   
   

7. Select App & Firmware
8. Click on the Down-arrow on Operation History

9. Select the most recent successful application push

   

10. Click Reset

    

11. Click OK
12. Go to the EMV Tab

13. Change the Contactless Trans Limit for EVERY card type

    • Set the limit to the desired amount
    • Set to 0 for no limit

    

14. Click Save

    

15. Click Next

    
    

16. Make Sure Push Immediately is selected and hit Activate

    
    

17. Press OK to Activate push task

    

18. The file should download onto the terminal