Reseller FAQ Last Updated: June 5, 2024 What's in this article? Is Vivid truly an agnostic POS ResellerYesWhat industries does Vivid Commerce cover? We have comprehensive retail and restaurant software. The team is actively working to add scheduling to our tech stack. Does Vivid have 24/7 support? Yes, we offer 24/7 support across three channels: Email: support@hellovivid.comPhone: (800) 496-0437Knowledge Base: Linked KB As a reseller, will Vivid invoice the merchant directly on a recurring basis? It depends on what agreement you're in. However, we always suggest that Vivid invoices the reseller and the reseller invoices the Merchant. That way you can review all invoices before going out. Can I white-label Vivid's software? Only if you're boarding the MID under Vivid. Can you do Dual Pricing, Cash Discount, Or Surcharge?Yes to all three. Do you have online ordering? Yes, we integrate with Chowly. Do you intergrade with food delivery companies? Yes Do you have loyalty and gift cards and can they be transferred over to a new Vivid POS system?Yes. You can transfer your old loyalty accounts and gift cards to a new Vivid solution.Do you have e-commerce?YesCan you invoice? YesWhat are your buy rates? It depends which reseller agreement you are signed under.
