When a user is added on the Swipe Simple reporting dashboard online, the user has to be given permission to use specific devices other than the online gateway.    

Note:  Admin users are automatically given permission for all devices.  

We don't do this for merchants but can walk them through the following steps to allow users device access as they choose. 

1. Log into SwipeSimple online as an Admin

2. Go to Users from the left-hand navigation

   

3. Click on the email of the user that needs new device permissions
   **Admins have all permissions, so you would not be selecting a user with an Admin role

   

4. Click in the Payment Devices box to pull up a list of all available devices 
   Add check marks next to any device to which the user should have access

   

5. Click Update User

   

6. Have the user log out and back into Swipe Simple on the device to ensure they now show access