Ensure that the card reader is fully charged and displays a green light when connected.

Ensure that the card's chip or magnetic stripe is facing the right direction and inserted correctly. Chip cards should be inserted in the black section at the top of the reader, with the chip facing towards the grey image of a card. Magnetic stripe cards should be swiped in a slow, fluid motion along the slot between the grey and black portion of the reader, with the magnetic stripe facing towards the black portion of the reader.

Check and clear the credit slot of any debris or lint.

Tips

Ensure that the microphone permissions are turned on for the SwipeSimple App on the phone

iPhone

1. Settings
2. Locate the application navigation bar and select it
3. Ensure the Microphone permission is toggled on

Android (Models may Vary)

1. Settings
2. Applications
3. Select the SwipeSimple App
4. Permissions
5. Make sure the Microphone Permission is toggled on