SwipeSimple: Partial or Full Refund
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- Generic Refund
- MerchantE on A-Series Refund
- Only admin users are able to perform refunds.
- Transactions Taken from the terminal can only be refunded on the terminal with the card details being present
- Transactions taken from the online gateway can be refunded from the dashboard.
- Locate the transaction in Transaction History
- Click on the transaction
- Select Refund
- Enter the amount of the refund
- Select Refund
Partial Refund
You can refund an amount less than the total of a transaction. The result of your full or partial refund will show up as a new record in the History screen.
To refund the remaining balance of a transaction, or to perform another partial refund for an amount less than the remaining balance, return to the original transaction listing.
Note: It may take up to 7-10 days for refunds to be processed. Please contact your merchant service provider for additional information.
