SwipeSimple: Partial or Full Refund

Last Updated: May 29, 2024

What's in this article?

  • Generic Refund
  • MerchantE on A-Series Refund
    • Only admin users are able to perform refunds.
    • Transactions Taken from the terminal can only be refunded on the terminal with the card details being present
    • Transactions taken from the online gateway can be refunded from the dashboard.
    1. Locate the transaction in Transaction History
    2. Click on the transaction
    3. Select Refund
    4. Enter the amount of the refund
    5. Select Refund

    Partial Refund

    You can refund an amount less than the total of a transaction. The result of your full or partial refund will show up as a new record in the History screen.

    To refund the remaining balance of a transaction, or to perform another partial refund for an amount less than the remaining balance, return to the original transaction listing.

    Note: It may take up to 7-10 days for refunds to be processed. Please contact your merchant service provider for additional information.

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