Dejavoo: Adding Signature Prompt via MMSx

Dejavoo: Disabling Signature Prompt via MMSx

Last Updated: May 31, 2024

What's in this article?

A signature prompt is for when merchants do not want the signature line to appear unless the sale is over a certain amount. 

Select the appropriate option based on the task you are trying to preform

  • Terminal Signatures
  • PinPad Signature
  • Receipt Signature
    • Disable Signature Prompt on Terminal
    • Enable Signature Prompt on Terminal
    • Add Signature Parameter to Terminal File

    • If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "



      To accept signatures on the Terminal, the terminal's required signature pad needs to be set to Touch screen. Please see    Dejavoo: Set Required Signature Pad          Partner Ecosystem  |  Nov 07, 2023  |   Link-only    

      If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "



      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      6. After Selecting the options you will want to Close the dialogue
    • Enable Signature Prompt on PinPad
    • Disable Signature Prompt on PinPad
    • Add Signature Parameter to PinPad File

    • To accept signatures on the Terminal, the terminal's required signature pad needs to be set to Touch screen. Please see    Dejavoo: Set Required Signature Pad          Partner Ecosystem  |  Nov 07, 2023  |   Link-only    

      If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
         Dejavoo: Full or Partial Download          Partner Ecosystem  |  Nov 07, 2023  |     

      If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "



      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      6. After Selecting the options you will want to Close the dialogue
    • Enable Signature Prompt on Receipts over an amount
    • Enable Signature Prompt on Receipts always
    • Disable Signature Prompt on Terminal

    • If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "



      If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "


         

      If the option is not showing you may want to add the signature parameter to the file

      1. Log into the Appropriate MMSx account for the reseller
        • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
      2. Locate the terminal by searching either the TPN or SN of the device
      You are now ready to preform a download to have the changes take effect
      Dejavoo: Full or Partial Download
      Public | Aug 18, 2025

      "

      All Downloads

      • Settle the batch before downloading
        • Failure to close the batch can result in lost transactions 
      • The File must be unlocked before it can be downloaded
      • When creating a File build request:
        • Provide merchant with case #
        • Provide merchant call-back information
        • Let the merchant know that file builds can take 24-48 hours
        • Have the merchant call you back at their Convenience to download the file
      • Once unlocked, the file will remain unlocked for 24 hours  

      STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

      1. Close batch on terminal
          Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


      2. **If on a QD Terminal** Open the Aura App
      3. From the main screen Navigate press the green OK button to get to the Core Menu
        • If the green OK button does not work try...
          • On Aura non-touch models press F1 for Core
          • On Aura Touch Models tap the 3 lines at the bottom of the screen
      4. Press 4 for Utility
      5. Key in terminal password (1234) and press the green OK button.
      6. Press 2 for Software Download
      7. Press 1 for Connect
      8. On the Connect screen, select the appropriate method
        • 1 for Ethernet
        • 2 for Dial
        • 3 for WiFi
        • 4 for USB
      9. On the Select Type screen, select the type of download
        • 1 for Full
        • 2 for Partial
      10. If the terminals prompts to close batch, select Yes.
      11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
      12. If terminal prompts to ""Apply Download?"", select Yes.
      13. If terminal prompts to ""Apply Updates?"", select Yes.
      14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

      For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

      Common Errors:

      • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
      • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
      • Make sure time and date are correct.
      • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
      • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
      • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


      • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
        1. Clear the credit/debit application.
            Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



        2.  Reattempt a Full Download on the TPN.

      "



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