If a merchant want to the terminal to Prompt YES or No for a customer receipt:

• Set Receipt type to Merchant
• Set the Number of Receipts as desired for automatic print before prompt
• Merchant receipt has to be on and set to 1
• Customer receipt has to be set on to prompt yes

If the Merchant wants to have ONLY the customer receipt print, and NO merchant receipt

• Set Receipt type to Customer
• Set the Number of Receipts as desired for automatic print

If the merchant does not want a receipt to automatically print or prompt

• Set Receipt type to None
• Set the Number of Receipts to 0
• To get a copy of the receipt the merchant will need to ""reprint last""

If merchant receipt option is turned off, it will automatically print a customer receipt. Dejavoo said there is no way around this.

• From Terminal
• From DVMMs
• 1. On the main screen press the green OK button to get to the Core Menu
     • If the green OK button does not work try...
       • On Aura non-touch models press F1 for Core
       • On Aura Touch Models tap the 3 lines at the bottom of the screen
      
  2. Select Applications
  3. Select Credit / Debit / EBT
  4. Select Setup
  5. Select Num Receipts
  6. Select Receipt type
     • 1 for Merchant
     • 2 for Customer
  7. Select number of receipts
     • 1 for None
     • 2 for 1
     • 3 for 2
     • 4 for 3
     • 5 for 4

  For Stax: Make sure you enable Print_Option_Customer_Copy_Prompt_Yes_No, also make sure that Managed_Services_Feature_Digital_Receipt and Managed_Services_Feature_Shadow_Mode are turned off in the file and run test sale to confirm customer copy prints.
  Otherwise, if the file isn't updated, you may receive a Denovo Upload Complete message instead of the customer copy receipt printing.

  1. Log into the Appropriate MMSx account for the reseller
     • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
  2. Locate the terminal by searching either the TPN or SN of the device
  3. Locate the Receipt setting you wish to update
     • This is typically located in the second tab
       1. Expand the option under the second tab
       2. Expand the Custom Option

  4. If the options are not there you will want to Add the Parameter

     Dejavoo: Add or Remove a File Parameter via the DvMMS

     Public | Aug 19, 2025

     Note: You must have access to the MMSx for the reseller of whom you are attempting to update the file in order to complete this process

     If a parameter is not available in the Add Parameter option you will need to contact the partner to have the parameter option added to the file template

     • Add a Parameter
     • Remove a Parameter
     • 1. Log into the Appropriate MMSx account for the reseller
          • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
       2. Locate the terminal by searching either the TPN or SN of the device
       3. Select Add Parameter
       4. Locate the Parameter you wish to add and check its Checkbox
          • Note: The parameter will be located underneath the same option as you would find the parameter inside the file
       5. Click Close

       When removing a parameter from the file, you are really just hiding it. The parameter is always there, it is just not visible. You will not be able to remove all parameters

       1. Log into the Appropriate MMSx account for the reseller
          • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
       2. Locate the terminal by searching either the TPN or SN of the device
       3. Select Add Parameter
       4. Locate the Parameter you wish to remove and un-check its Checkbox
          1. Note: The parameter will be located underneath the same option as you would find the parameter inside the file.
          2. If you do not see the option or its checkbox, it can not be removed.
       5. Click Close

     
     

     
     

     
     

     
     

  5. Update the Following Parameters as desired
     1. Print_Option_Receipt_Merchant
        • Select number of times Merchant Receipt will print (None-4)
     2. Print_Option_Receipt_Customer
        • Select number of times Merchant Receipt will print (None-4)
     3. Print_Option_Use_Receipt_Default_Copy
        • Select off to print receipts a custom number of times
        • Select ""off"" and set the ""print_option_receipt_XXX"" to ""none"" to disable printing receipt
        • Select On to print the default number of receipt copies
     4. Print_Option_Customer_Copy_Prompt_Yes_No
        • Select On or Off
        • Print_Option_EMV_Signature_Over_Amount
          • Enter threshold amount
  6. Select Save terminal

  7. Preform a Partial download on the terminal to have changes take effect

     SwipeSimple: Partial or Full Refund

     Public | Aug 19, 2025

     • Generic Refund
     • MerchantE on A-Series Refund
     • • Only admin users are able to perform refunds.
       • Transactions Taken from the terminal can only be refunded on the terminal with the card details being present
       • Transactions taken from the online gateway can be refunded from the dashboard.

       1. Locate the transaction in Transaction History
       2. Click on the transaction
       3. Select Refund
       4. Enter the amount of the refund
       5. Select Refund

       Partial Refund

       You can refund an amount less than the total of a transaction. The result of your full or partial refund will show up as a new record in the History screen.

       To refund the remaining balance of a transaction, or to perform another partial refund for an amount less than the remaining balance, return to the original transaction listing.

       Note: It may take up to 7-10 days for refunds to be processed. Please contact your merchant service provider for additional information.