Dejavoo: Disable Password Protection on File via MMSx

Last Updated: May 31, 2024

What's in this article?

Dejavoo’s file will default to a manager password being required when settling and doing other basic actions. To disable the manager password, please follow the steps below. 

  1. Log into the Appropriate MMSxaccount for the reseller
    • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working
  2. Locate the terminal by searching either the TPN or SN of the device
  3. Click Add Parameters

  4. Under V3AURA_DV_Credit expand Custom by clicking on it

  5. Select all the following options.
    • Secure_Trans_Type_Retum
    • Secure_Trans_Type_Void
    • Secure_Trans_Type_Authorization
    • Secure_Trans_Type_Ticket
    • Secure_Trans_Type_Sale
    • Secure_Menu_Report
    • Secure_Menu_Host_Util
    • Secure_Menu_Tip O Secure_Menu_Reprint_Receipt
    • Secure_Menu_Setup

  6. After Selecting the options you will want to Close the dialogue
  7. Go to the second tab of the terminals file
  8. Expand the option for Custom
    • Make the same options that were turned on in Add Parameter say Off
      • Secure_Trans_Type_Retum
      • Secure_Trans_Type_Void
      • Secure_Trans_Type_Authorization
      • Secure_Trans_Type_Ticket
      • Secure_Trans_Type_Sale
      • Secure_Menu_Report
      • Secure_Menu_Host_Util
      • Secure_Menu_Tip O Secure_Menu_Reprint_Receipt
      • Secure_Menu_Setup

  10. Click Save Terminal
  11. Click Save

This then disables a password being required for a return, void, authorization, ticket input, reports being ran, utility menu, tip, reprinted receipt, and setup menu. 

If a merchant would like a password for any of these features, simply toggle them to ON

You are now ready to preform a download to have the changes take effect
Dejavoo: Full or Partial Download
Public | Aug 18, 2025

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All Downloads

  • Settle the batch before downloading
    • Failure to close the batch can result in lost transactions 
  • The File must be unlocked before it can be downloaded
  • When creating a File build request:
    • Provide merchant with case #
    • Provide merchant call-back information
    • Let the merchant know that file builds can take 24-48 hours
    • Have the merchant call you back at their Convenience to download the file
  • Once unlocked, the file will remain unlocked for 24 hours  

STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

  1. Close batch on terminal
      Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


  2. **If on a QD Terminal** Open the Aura App
  3. From the main screen Navigate press the green OK button to get to the Core Menu
    • If the green OK button does not work try...
      • On Aura non-touch models press F1 for Core
      • On Aura Touch Models tap the 3 lines at the bottom of the screen
  4. Press 4 for Utility
  5. Key in terminal password (1234) and press the green OK button.
  6. Press 2 for Software Download
  7. Press 1 for Connect
  8. On the Connect screen, select the appropriate method
    • 1 for Ethernet
    • 2 for Dial
    • 3 for WiFi
    • 4 for USB
  9. On the Select Type screen, select the type of download
    • 1 for Full
    • 2 for Partial
  10. If the terminals prompts to close batch, select Yes.
  11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
  12. If terminal prompts to ""Apply Download?"", select Yes.
  13. If terminal prompts to ""Apply Updates?"", select Yes.
  14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

Common Errors:

  • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
  • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
  • Make sure time and date are correct.
  • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
  • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
  • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


  • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
    1. Clear the credit/debit application.
        Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



    2.  Reattempt a Full Download on the TPN.

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