Dejavoo: Enable Servers (Server IDs)

Dejavoo: Enable Clerks

Last Updated: May 30, 2024

What's in this article?

Server IDs can be enabled on either the terminal or on the file via the DvMMS. If updating on the terminal it is advised that you also update on the File.

Please click the tab below for the instructions you wish to view:

  • Enable Server IDs via the terminal
  • Enable Server IDs via the DvMMS (On the file)

  • Use the chart below to enable or disable the Clerk ID, Server ID or Employee ID prompt during a transaction. To associate the Clerk/Servers name to their ID, see Dejavoo: Configure Personnel

    1. On the main screen press the green OK button to get to the Core Menu

      If the green OK button does not work try...

      On Aura non-touch models press F1 for Core

      On Aura Touch Models tap the 3 lines at the bottom of the screen


    2. NON TOUCH SCREEN:Using the down arrow key highlight the word APPLICATIONS and press OK 
      TOUCH SCREEN: Using your fingertip TAP the word APPLICATIONS 


    3. NON TOUCH SCREEN:Press OK on Credit/Debit/EBT 
      TOUCH SCREEN:Using your fingertip TAP the words CREDIT/DEBIT/EBT 


    4. NON TOUCH SCREEN: Use the down arrow to highlight SET UP and press OK 
      TOUCH SCREEN:Using your fingertip TAP the words SET UP 


    5. NON TOUCH SCREEN: Use the down arrow to highlight TRANS PROMPTS and press OK 
      TOUCH SCREEN: Using your fingertip TAP the words TRANS PROMPTS 


    6. NON TOUCH SCREEN:Press OK to select CLERKS 
      TOUCH SCREEN: Using your fingertip TAP the word CLERKS 6


    7. NON TOUCH SCREEN: Press OK to select PROMPT 
      TOUCH SCREEN: Using your fingertip TAP the word PROMPT 


    8. NON TOUCH SCREEN: Use the up and down arrows to highlight the desired configuration for CLERK prompt and press OK 
      TOUCH SCREEN: Using your fingertip TAP the desired configuration for CLERK prompt 


    9. Transaction Prompt Clerk ID has been set, the terminal returns to the Transaction Prompts Menu. 



    1. Log into the Appropriate DvMMS account for the reseller
      • Note: Access to STEAM is very limited. Check with a TR if you do not have a login for the partner with whom you are working
    2. Locate the terminal by searching either the TPN or SN of the device
    3. Go to the second tab of the terminals file (V3AURA_DV_CREDIT)
    4. Expand the option for Custom
    7. Click Save Terminal
    8. Click Save

    The terminal will now prompt for a server/clerk ID

    You are now ready to preform a download to have the changes take effect
    Dejavoo: Full or Partial Download
    Public | Jul 05, 2025

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    All Downloads

    • Settle the batch before downloading
      • Failure to close the batch can result in lost transactions 
    • The File must be unlocked before it can be downloaded
    • When creating a File build request:
      • Provide merchant with case #
      • Provide merchant call-back information
      • Let the merchant know that file builds can take 24-48 hours
      • Have the merchant call you back at their Convenience to download the file
    • Once unlocked, the file will remain unlocked for 24 hours  

    STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

    1. Close batch on terminal
        Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   


    2. **If on a QD Terminal** Open the Aura App
    3. From the main screen Navigate press the green OK button to get to the Core Menu
      • If the green OK button does not work try...
        • On Aura non-touch models press F1 for Core
        • On Aura Touch Models tap the 3 lines at the bottom of the screen
    4. Press 4 for Utility
    5. Key in terminal password (1234) and press the green OK button.
    6. Press 2 for Software Download
    7. Press 1 for Connect
    8. On the Connect screen, select the appropriate method
      • 1 for Ethernet
      • 2 for Dial
      • 3 for WiFi
      • 4 for USB
    9. On the Select Type screen, select the type of download
      • 1 for Full
      • 2 for Partial
    10. If the terminals prompts to close batch, select Yes.
    11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
    12. If terminal prompts to ""Apply Download?"", select Yes.
    13. If terminal prompts to ""Apply Updates?"", select Yes.
    14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

    For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

    Common Errors:

    • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
    • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
    • Make sure time and date are correct.
    • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
    • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
    • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.


    • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:
      1. Clear the credit/debit application.
          Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   



      2.  Reattempt a Full Download on the TPN.

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