EBT (Electronic Benefits Transfer) provides both food stamp and/or cash benefits to customers. With EBT transactions customers access their benefits through the terminal by using their EBT cards. Merchants must be subscribed to an EBT host and an active PIN Pad is required

1. Press the EBT FOOD icon on your terminal home screen. 
2. Press SALE icon
3. Enter the EBT SALE amount and press OK.
4. A prompt will appear asking your customer to tap, insert, swipe or enter their card number manually.
5. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK.
6. The sale will be processed and the transaction will be declined or approved.
7. You will be offered the option to print details of the transaction

When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher Sale using the obtained voice authorization.

1. Press the EBT FOOD icon on your terminal home screen
2. Press VOUCHER... icon
3. Enter the EBT VOUCHER SALE amount and press OK.
4. Enter the EBT Approval Code and press OK
5. Enter the EBT Serial Number and press OK
6. A prompt will then appear asking your customer to tap, insert or swipe their card. Manually enter the card number
7. The transaction is processed, then approved or declined. You will be offered the option to print details of the transaction. 

1. Press the EBT CASH icon on your terminal home screen
2. Press SALE icon
3. Enter the EBT SALE amount and press OK
4. Customer  taps, inserts, swipes or enters their card number manually.
5. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK
6. The transaction is processed, then approved or declined. You will be offered the option to print details of the transaction. 

Use the steps below to process a Return for a Food Benefit Sale. 

1. Press the EBT FOOD icon on your terminal home screen.
2. Press RETURN icon
3. Enter the EBT RETURN amount and press OK.
4. Press OK to confirm the return amount.
5. If prompted, input MANAGER PASSWORD (default password is 1234)
6. Customer  taps, inserts, swipes or enters their card number manually.
7. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK.
8. The return will be processed and the transaction will be declined or approved
9. You will be offered the option to print details of the transaction. 

Use the steps below to process a Return for a Food Benefit Voucher Sale. 

1. Press the EBT FOOD icon on your terminal home screen
2. Press RETURN icon
3. Enter the EBT RETURN amount and press OK
4. Press OK to confirm the return amount
5. If prompted, input MANAGER PASSWORD (default password is 1234
6. Customer  taps, inserts, swipes or enters their card number manually.
7. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK
8. The transaction is processed, then approved or declined. You will be offered the option to print details of the transaction. 

1. Press the EBT FOOD or the EBT CASH icon to reach the EBT menu
2. Press the BALANCE icon
3. Swipe EBT card
4. Customer inputs PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK
5. Terminal communicates to host for EBT balance and prints EBT balance. Once completed the terminal will return to idle prompt. 

EBT Must be turned on at the processor for EBT to work. Simply turning this option on will not do anything if EBT is not turned on at the processor

1. Log into the Appropriate MMSx account for the reseller
   • Note: Access to MMSx is very limited. Check with a TR if you do not have a login for the partner with whom you are working

2. Locate the terminal by searching either the TPN or SN of the device

   

3. Locate the Card_Type_EBT setting and set to ON

   • Located under the second tab inside of the Custom Option

     

4. If the options are not there you will want to Add the Parameter

5. Perform a Partial download to have the settings update

   Dejavoo: Full or Partial Download

   Public | Jul 10, 2025

   "

   All Downloads

   • Settle the batch before downloading
     • Failure to close the batch can result in lost transactions 
   • The File must be unlocked before it can be downloaded
   • When creating a File build request:
     • Provide merchant with case #
     • Provide merchant call-back information
     • Let the merchant know that file builds can take 24-48 hours
     • Have the merchant call you back at their Convenience to download the file
   • Once unlocked, the file will remain unlocked for 24 hours  

   STAX Terminals: If a site has STAX and is using FDO processing with Datawire a Full-download will break the Datawire connection, and require re-registration. Please consult a TR before doing a full download.

   1. Close batch on terminal

        Dejavoo: Settle an open batch     Internal  |  May 15, 2024  |   

      
      

   2. **If on a QD Terminal** Open the Aura App
   3. From the main screen Navigate press the green OK button to get to the Core Menu
      • If the green OK button does not work try...
        • On Aura non-touch models press F1 for Core
        • On Aura Touch Models tap the 3 lines at the bottom of the screen
   4. Press 4 for Utility
   5. Key in terminal password (1234) and press the green OK button.
   6. Press 2 for Software Download
   7. Press 1 for Connect
   8. On the Connect screen, select the appropriate method
      • 1 for Ethernet
      • 2 for Dial
      • 3 for WiFi
      • 4 for USB
   9. On the Select Type screen, select the type of download
      • 1 for Full
      • 2 for Partial
   10. If the terminals prompts to close batch, select Yes.
   11. On the Enter TPN screen, either confirm the existing TPN# or key in a new number. Press the green OK button to confirm.
   12. If terminal prompts to ""Apply Download?"", select Yes.
   13. If terminal prompts to ""Apply Updates?"", select Yes.
   14. Terminal will now display Connecting with a status bar or percentage. When the download completes, the terminal will boot back to the main screen.

   For Indeflex merchants: Make sure Edit Tip has been added to Favorites menu (for Restaurants using tips) after download

   Common Errors:

   • DOWNLOAD FAILED: Verify network connectivity. If using a phone line or WiFi, try connecting to ethernet.
   • If the download fails when using a Dial connection confirm no other device/phone is using the line and retry at least once
   • Make sure time and date are correct.
   • If the download fails when using a USB drive attempt to plug in the USB drive to a computer and verify the device can be read and there are files on the drive
   • USB requires a Micro USB A Male to USB A Female dongle in order to plug in the thumb drive into the terminal 
   • Rebooting the Terminal with a USB thumb drive plugged in will prompt for download.
     
     
     
   • ""Application Update Failed with Code 2"" - to clear this error follow the steps below:

     1. Clear the credit/debit application.

          Dejavoo: How to Delete Apps     Internal  |  May 15, 2024  |   

        
        

        
        

     2.  Reattempt a Full Download on the TPN.

   "