Existing Customer Support

Existing Merchant and Customer Support Information

Last Updated: February 15, 2024

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General Support Information

Vivid offers 24/7 support across three different channels. Feel free to reach out anytime!

Call Us 

General Support: 

  • (800) 496-0437
    • Customer Support: Ext 2
    • Technical Support: Ext 3

Terminal, Health, and Payment Support: 

  • (818) 338-8429
Email Us 

General Support: support@hellovivid.com

Sales Support: sales@hellovivid.com

Onboarding Support: onboarding@hellovivid.com

Knowledge Base 

LINK HERE ONCE BUILT OUT 


Payment Support

Payments Dashboard

vividdashboard.com

Phone Support 

(818) 338-8429


Vivid POS Support



Banking Support


Vivid Merchant Portal 


Vivid Banking Portal



 



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