General Support Info

Vivid offers 24/7 support across three different channels. Feel free to reach out anytime!

Call Us

General Support: 

• (800) 496-0437
  • Customer Support: Ext 2
  • Technical Support: Ext 3

Terminal, Health, and Payment Support: 

• (818) 338-8429

Email Us: 

General Support: support@hellovivid.com

Sales Support: sales@hellovivid.com

Onboarding Support: onboarding@hellovivid.com

Knowledge: LINK HERE ONCE BUILT OUT 

Onboarding and Activation Issues

We recognize that merchants may still have questions regarding their activation and onboarding pre and post initial training. To get in contact with our onboarding team feel free to email us at onboarding@hellovivid.com or support@hellovivid.com. Additionally, you can call us INSERT HERE 

New Customer Sign Up Issues

To resolve your sign-up issues, please send us an email at onboarding@hellovivid.com outlining where you are having signup issues and a member of our team will reach out to you and help. 

I Signed Up But Haven't Heard Back

Once your application is completed and signed, the processing time is typically within 24 hours or less. If approved, we will set up your merchant account and ship your hardware promptly. If you still have not heard back after a few days, please reach out to onboarding@hellovivid.com. 

Where Is My Hardware?  

Thank you for making a hardware purchase from Vivid Commerce. Please refer to this article to find more information of shipping, tracking, and next steps for your hardware order. 

Where Is My Hardware?

I'm Having Set Up Issues

Let's figure it out! If you are having hardware and installation related set-up issues please head over to this article. 

If you need software related set-up issues, please take a took at our software set-up guides. 

If you can't find what you're looking for in these resources, please reach out to support at anytime. You can find contact details at the top of this article.